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Shipping & Returns


The Arrivals offers free ground shipping on all orders within the continental US.

Orders are typically processed within 2 business days. Shipping times vary based on destination and shipping method, but we strive to get your next favorite outerwear piece to you within 3-5 business days.

We’re just as excited to get our outerwear in your hands as you are. Please make sure all shipping and billing information is correct to avoid unnecessary delays.

We’re unable to ship to P.O. boxes at this time.

While we currently only ship within the US, we’re working on providing international shipping options in the future. Stay tuned, and sign up for updates at

If you absolutely need your order ASAP, or have any questions, please contact us at, or call us at (646) 798 1331.


Items with original tags that have not been worn, washed, or altered can be exchanged or returned for a full refund. Items must be returned to The Arrivals within 30 days of purchase. A shipping label will be provided by The Arrivals for valid returns. Refunds are applied to the payment method used to place the order.

To return or exchange an item, please contact us at, or call us at (646) 798 1331.  Please let us know why you’d like to return your item, what item you’re returning, and your order number.

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Share Onomie with your friends! They’ll get $15 off their first order + you’ll get a $15 store credit once they’ve purchased.

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Our Guarantee

Our products are clinically proven to show a reduction in fine lines, wrinkles and dark circles with daily use over time. We recommend that our products be used for 60 consecutive days (or two cycles of cellular regeneration) in order to see results. If you aren't beginning to see results after 45-60 days of use, return our products for a full refund within 75 days.

We promise never to formulate with parabens, sulfates, phthalates, or fragrances.
*Results may vary.